Returns & Exchanges
At Online Collectors, we want you to be completely satisfied with your home decor and collectibles. If a piece doesn't perfectly fit your space, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack With Care
Securely pack the items in their original protective packaging to ensure fragile home goods are not damaged during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package, covering any previous delivery markings.
Receive Your Refund
Once our curators inspect the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing